Returns & Exchange
Fast, simple, and customer-first. If your lamp is damaged or incorrect, we’ll make it right.
30-Day Returns
You have 30 days from delivery to return non-personalized items in original condition.
- Unused & in original packaging
- Personalized items cannot be returned unless damaged or incorrect
Exchanges & Replacements
If your moon lamp is defective, damaged in transit, or engraved incorrectly, we’ll replace it at no cost.
Contact Support
Fast Processing
We inspect reported items within 24–48 hours and act quickly.
Refunds
Approved refunds are returned to your original payment method within 3–5 business days after we receive the item.
We Take Pride In Giving The Best Customer Service
How to Start a Return
- Email info@thelunamoonlamp.co.uk with your order number and photos of the issue.
- We’ll review and reply within 24–48 hours with next steps.
- Approved items: send back using the provided return label (for defective personalized items we cover shipping).
Non-Returnable Items
- Personalized or engraved moon lamps (unless damaged or incorrect)
- Gift cards
- Items marked final sale
Questions?
Email us at info@thelunamoonlamp.co.uk or visit our Contact page.